At Apex Barber Store, your satisfaction is our top priority. We are committed to providing premium products and excellent service. However, if you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return and refund process.

Eligibility for Returns

  • Returns are accepted within 7 days from the date of delivery.

  • You may request a return if:

    • The product is damaged during shipping.

    • You received a defective or faulty item.

    • You were sent an incorrect product different from what you ordered.

  • Please note:
    Products that show signs of usage, tampering, or damage caused by the customer will not be eligible for a return.

Conditions for Return

  • The product must be unused, unopened, and in its original packaging, including all tags, manuals, accessories, and protective wraps.

  • Proof of purchase (order confirmation email or invoice) must be provided while requesting a return.

  • Items marked as non-returnable, personal care products opened/used, or items bought under clearance sale or special promotions are not eligible for return unless defective.

Return Process

  • To initiate a return, please contact our Customer Support Team via email or phone within 7 days of delivery.

  • Provide your order number, reason for return, and clear photographs of the product if it is damaged or incorrect.

  • After your return request is approved, you will receive detailed instructions on how to send the product back to us.

  • We recommend using a trackable shipping service to return your product, as we cannot guarantee receipt of returned items without tracking proof.

Refund Policy

  • Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

  • If your return is approved:

    • A refund will be processed to your original method of payment within 7 working days.

  • Please note:

    • Shipping fees are non-refundable unless the return is due to our error (wrong or damaged item sent).

    • If applicable, a partial refund may be issued if the product shows signs of use, missing parts, or damage not due to our error.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you wish to exchange an item for the same product, contact our Customer Support for assistance.

Cancellations

  • Orders can be canceled within 2 hours of placing them.

  • Once an order is shipped, it cannot be canceled, and our return process must be followed.